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Applications Management

Our Application Management Services offer end-to-end solutions that align your IT requirements with your business objectives.

This service addresses the challenges you encounter whilst managing your portfolio of mission critical applications including ERP, CRM, SCM and custom built applications, as well as key service areas like database management.

Service Deliverables:

  • Application Support
    • Managed through comprehensive SLA’s.
    • Mature Request, Incident, Problem and Change Management processes.
  • Application Maintenance
    • Scheduled service to administer and maintain existing applications.
    • Mature multi-level maintenance process using a Corrective, Preventive, Adaptive and Perfective approach
    • Performance management and capacity planning.
  • Application Enhancement
    • Modify existing applications
    • Build new reports, forms, workflows and custom programs.
  • Database administration

Key benefits:

  • Access to a certified and experienced team enabling smart adoption of technology to drive your business forward.
  • Managed support service which complements your IT requirements enabling your team to focus on core business objectives.
  • Comprehensive SLA’s which measure quality of service

Key Value:

  • Outsourced applications support managed through flexible service agreements.
  • Extensive experience in business applications in all major industries.
  • A comprehensive end-to-end portfolio of services with embedded industry best practices.
  • Delivered as a leveraged service or supplemental support
  • Verticals - Government, Utilities, Energy, Communications, Media & Entertainment, Healthcare & Life Sciences.
  • Fully managed service within UAE. All data is hosted locally.

 

Development and Integration Services

Development services

Our Application Development Services offer custom solutions based on leading technologies and robust frameworks.

This is best for clients requiring full lifecycle services that improve business results through custom applications development, quality & testing and business intelligence services.

Service Deliverables:

  • Applications Development
  • .NET, JEE and Open Source
  • Oracle and Business Intelligence
  • Enterprise Content Management
  • EMC Documentum, Portals & Collaboration
  • Oracle Portals and MS SharePoint

Key benefits:

  • Solutions designed to fulfill unique business requirements.
  • Bespoke solutions with the flexibility to extend easily which can be customized to integrate into your existing and future systems.
  • A bespoke IT solution is unique to your business, an asset which will add value to your company.

Key Value:

  • Extensive experience in business applications in all major industries.
  • A comprehensive end-to-end portfolio of services with embedded industry best practices.
  • Ability to deliver as a leveraged service or supplemental support.
  • Verticals - Government, Utilities, Energy, Communications, Media & Entertainment, Healthcare & Life Sciences

Integration Services

We focus on architecting business solutions from standard technical components to support process redesign and improved performance tied to your business goals.

Our Oracle, Microsoft and SAP consulting, integration and applications services are designed to improve ROI on your enterprise applications.

We collaborate with clients to plan, develop, integrate and manage custom applications and packaged software, as well as industry-specific solutions. Our Enterprise Application services use proven methodologies such as Oracle AIM for Business Flows and Accelerated SAP.

Service Deliverables:

  • Core Enterprise Application Implementation
  • Advanced Enterprise Application Implementation
  • Enterprise Application Upgrade
  • Technical domain expertise
  • Process excellence
  • Knowledge of best-of-breed and prepackaged applications
  • Industry-oriented Global Competency Centers offshore resources
  • Rigorous testing capabilities
  • The capabilities of our globally secure network, capacity management and reusable solutions

Key benefits:

  • Enterprise application provides a complete integrated solution incorporating all business functions across the organization.
  • Higher involvement of end users with self service and interactive functionalities.
  • Utilization of best business practices from vendors who continually update and renew their enterprise solutions.

Key Value:

  • We help clients transform their business by:
    • Redesigning business processes, configuring and implementing best-in-class enterprise applications and technology.
    • Enabling process redesign and implementation, leveraging enterprise application software from Oracle.
  • We undertake large projects after initial implementation, such as system consolidation and software version upgrades.
  • Specific local knowledge.
  • Option for all development in the UAE with data secured at our Tier IV data centre.

 

Portal and collaboration

We focus on architecting business solutions from standard technical components to support process redesign and improved performance tied to your business goals.

Our Oracle, Microsoft and SAP consulting, integration and applications services are designed to improve ROI on your enterprise applications.

We collaborate with clients to plan, develop, integrate and manage custom applications and packaged software, as well as industry-specific solutions. Our Enterprise Application services use proven methodologies such as Oracle AIM for Business Flows and Accelerated SAP.

Service Deliverables:

  • Core Enterprise Application Implementation
  • Advanced Enterprise Application Implementation
  • Enterprise Application Upgrade
  • Technical domain expertise
  • Process excellence
  • Knowledge of best-of-breed and prepackaged applications
  • Industry-oriented Global Competency Centers offshore resources
  • Rigorous testing capabilities
  • The capabilities of our globally secure network, capacity management and reusable solutions

Key benefits:

  • Enterprise application provides a complete integrated solution incorporating all business functions across the organization.
  • Higher involvement of end users with self service and interactive functionalities.
  • Utilization of best business practices from vendors who continually update and renew their enterprise solutions.

Key Value:

  • We help clients transform their business by:
    • Redesigning business processes, configuring and implementing best-in-class enterprise applications and technology.
    • Enabling process redesign and implementation, leveraging enterprise application software from Oracle.
  • We undertake large projects after initial implementation, such as system consolidation and software version upgrades.
  • Specific local knowledge.
  • Option for all development in the UAE with data secured locally at our Tier IV data centre.

Transform and Modernize

Our Transform and Modernize service aims to upgrade legacy applications by improving operational efficiency and information assets with an emphasis on identifying opportunities which can provide a swift ROI.

This service is for clients requiring comprehensive modernization strategies and services that will consolidate an inefficient infrastructure, update existing applications and transform IT environments to perform with speed and agility.

Transformation & Modernization Services

Application Transformation

  • End-to-end service that transforms your applications - re-learn, re-host, re-interface, re-architect, replace and retire.

Application Modernization

  • Transition from rigid, expensive applications toward dynamic, cost-effective and business-centered environments.
  • Identify, prioritize and execute the re-alignment of applications.

SOA and Transformation

  • Application based process re-engineering.
  • End to end development and implementation.
  • Plan, design, develop and maintain an integration hub for all your integration requirements.

Key benefits:

  • Avoid costly rip-and-replace projects and extend the business value of core systems that have served your business for years.
  • Reduced training costs due to reusability of business processes and functions.
  • Fast implementation due to a lower requirement gathering cycle.
  • Easy maintenance and upgrades.
  • Build applications using modern technologies with best practices

Key Value:

  • Analyze and rationalize your application portfolios to develop the best approach to upgrade, replace or augment the existing functionality of your systems.
  • Defined approach to identify, prioritize and execute the re-alignment of applications with your business objectives.
  • Extensive experience in Business Applications in all major industries.
  • A comprehensive end-to-end portfolio of services with embedded industry best practices.
  • Delivered as a leveraged service or supplemental support.
  • Licensing and underlying infrastructure cost optimization.
  • Knowledge specific to UAE market.

 

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