A flexible and robust solution

A flexible and robust solution

A flexible and robust solution

Workplace

If you require management of your IT environment, our managed workplace service is a flexible and robust solution.

This solution enables devise and information access management across your enterprise, standardizing your end user device environment in line with your security policies.

Service Deliverables:

  • End user device support - Install, Move, Add and Change (IMAC).
  • Device management - technical diagnosis and repair.
  • End user device problem resolution.

Key benefits:

  • Industry leading processes and standards, ensuring high quality end user services.
  • Defined Service Level Agreements with guarantees specific to response times.

Key Value:

  • Flexible model – fully leveraged or hybrid.
  • IMAC managed by Injazat.
  • Option for Remote Desktop Support for faster response/resolution time.
  • Matured practices including ITIL and ISO.
  • Best of breed and integrated tool framework.
  • Proactive problem management and reporting.
  • Reduced costs with improved operational efficiency.
  • Fully managed service within UAE. All data is hosted locally.

 

Network

As your IT systems become increasingly complex our network management service can prove less expensive than managing them in-house.

Our 24x7 service will enable you to focus on core technologies that directly affect your business (eg business applications) and less on managing your network infrastructure, freeing up internal resource to work on innovation and development.

Service Deliverables

Proactive monitoring and management of network infrastructures.

Monitoring and performance reporting of your network environment for availability of network configuration.

If an alert is generated from our monitoring system we will commence our event management process to identify the root cause and resolution.

Key benefits

Standardize and stabilize your network platforms to ensure consistent networking performance.

Improve operational efficiency, resolve performance issues and reduce management and operation costs.

Key Value:

  • Availability for Non Resilient Network: 99%
  • Availability for Resilient Network: 99.9 %
  • Flexible model – fully leveraged and hybrid.
  • Multi-skilled experts with advanced technical resources.
  • Cross leverage opportunity to understand and correlate with other domains.
  • Best of breed tool stack.
  • Gain a single point of contact/accountability for managing a complex and growing set of multi vendor network security products.
  • 24x7 monitoring and fault management.

 

Backup

Our backup services provide comprehensive 24x7 monitoring and fault management support, safeguarding your data. This solution will reduce your backup costs whilst improving operational efficiencies, increasing security and accountability.

Service Deliverables:

  • Data migration and transition.
  • Storage provisioning, integration & testing.
  • Performance & capacity planning.
  • Monitoring, fault management, reporting and service management .
  • Storage and backup administration and configuration.

Key benefits:

  • Optimize your data placement and balance cost with performance to meet your Information Lifecycle Management strategy.
  • Market-leading service level agreements.
  • Improved performance & reliability with continuous monitoring & management.
  • Reduced deployment and integration risks.
  • 24x7 operation

Key Value:

  • Optimal total cost of ownership.
  • Single point of contact through an integrated delivery approach enabling clients to focus on their core business tasks.
  • Reduced costs.
  • Service Level Agreement with performance metrics.
  • Pro-active management of your ICT landscape.
  • Flexible and scalable service model.
  • Multi-skilled experts with advanced technical resources.

 

Security

This service provides security management across your enterprise, ensuring 24x7 protection for web applications, SSL offloading and Denial of Service protection.

This service is best for Multi-Tier Perimeter Security, Critical Web Application Services and Demanding and Dynamic Business requirements.

Service Deliverables:

  • 24x7 Web Applications protection from Internet attacks and vulnerabilities.
  • SSL offloading, Denial of Service (DoS) Protection.
  • Improves availability of critical Web Applications.
  • Maintains business continuity.
  • Provides compliance, onboarding, 24x7 monitoring & management.

Key benefits

  • Ability to protect and accelerate web communications and business applications.
  • Mitigate network security risk and vulnerabilities.
  • Reduced CAPEX and improved OPEX.
  • Improved operational efficiency and resolve performance issues.

Key Value:

  • Availability for Non Resilient Network: 99%
  • Availability for Resilient Network: 99.9 %
  • Skilled resources with in depth security services experience.
  • Matured processes.
  • Best of breed tool stack.
  • Optimal Total Cost of Ownership.
  • Improved network performance and reliability with continuous monitoring and management.
  • 24x7 monitoring and fault management.

Server

This service provides an integrated set of server management processes ranging from monitoring and evaluating to reviewing your server environment.

This solution enables critical infrastructure support with incident identification, recording, corrective action, root-cause analysis, periodic trending for patterns of incidents and maintenance of trouble tickets.

Service Deliverables:

  • Managed server monitoring, server fault management and server configuration.
  • Managed operating systems and anti-virus service.
  • Monitoring and management of exchange messaging.
  • Blackberry monitoring and managing.
  • Proactive monitoring and management of databases including oracle and SQL.

Key benefits:

  • Standardize and stabilize your server platforms to ensure consistent performance.
  • Resolve performance issues, improve operational efficiency whilst reducing CAPEX and OPEX costs.

Key Value:

  • Up to 99% availability – Production Servers
  • Up to 97% availability – Non-Production Servers
  • Flexible model – fully leveraged and hybrid
  • Maximum uptime for mission-critical messaging system through well-defined SLAs
  • Integrated Operation Center with tight integration of Process, People and Tools
  • Matured processes
  • Reduce the cost of management investment and operations
  • 24x7 monitoring and fault management

 

Service Desk

The Service Desk is a key component in providing effective problem management and remediation IT services to end users.

Our Managed Service Desk provides your users with a single point of contact to IT. We provide certified, experienced people to deliver this critical element of your IT Department, based firmly on ITIL best practices.

Service requests are opened, issues are identified and documented in our system. The requests are then prioritized and assigned to a resource for troubleshooting and escalation as needed.

Service deliverables & key benefits:

  • Managed Service Desk Service which includes the following service elements:
    • Single point of contact to the IT helpdesk
    • Contact Logging and case classification
    • First level support
    • Escalation and closure
    • Accepts tickets via telephone, email and web

Key benefits:

  • A single point of contact/accountability for managing a complex and growing set of multi vendor network security products.
  • Well defined Service Level Agreements with guarantees specific to response times.

Key Value:

  • Speed to Answer - Service Level Target: 80% of all calls answered within or equal to 30 seconds.
  • Abandon Rate - Service Level Target: Less than or equal to 10% abandoned calls.
  • First Contact Resolution - Service Level Target: 57%
  • Mature ITIL practices.
  • Service delivery with tight integration of People, Process and Tools.
  • In country service desk and providing lower communication costs.
  • Support in Arabic.
  • Reduced CAPEX costs using best of breed tools.

Storage

Our storage services provide comprehensive 24x7 monitoring and fault management support, safeguarding your data.

This solution will reduce your storage costs whilst improving operational efficiencies, increasing security and accountability.

Service Deliverables:

  • Data migration and transition.
  • Storage provisioning, integration & testing.
  • Performance & capacity planning.
  • Monitoring, fault management, reporting and service management .
  • Storage and backup administration and configuration.

Key benefits:

  • Optimize your data placement and balance cost with performance to meet your Information Lifecycle Management strategy.
  • Market-leading service level agreements.
  • Improved performance & reliability with continuous monitoring & management.
  • Reduced deployment and integration risks.
  • 24x7 operation

Key Value:

  • Optimal total cost of ownership.
  • Single point of contact through an integrated delivery approach enabling clients to focus on their core business tasks.
  • Reduced costs.
  • Service Level Agreement with performance metrics.
  • Pro-active management of your ICT landscape.
  • Flexible and scalable service model.
  • Multi-skilled experts with advanced technical resources.

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