Our Thoughts

Transform your Business and Power Up to Managed Services.

10 Apr 2017

Organizations are under increasing pressure to become digital businesses. According to IDC, by the end of 2017 two-thirds of Global 2000 chief executive officers will have digital transformation at the center of their corporate strategy.

Business models are fundamentally changing to respond to how customers consume technology, creating a dynamic environment requiring a dramatic shift in the way information technology supports businesses to succeed.

Managed service providers (MSPs) are uniquely positioned to give support and advice to companies that are driving toward digital transformation. Helping their clients navigate the process, connect more seamlessly and work productively, MSPs can enable their customers to do business better, faster and cost-effectively.

The Problem - Operating a traditional IT Environment in a Digital World!

Traditionally organizations have invested in their IT environment and operated a self contained and self sufficient department.

But, as business grows and new models emerge, IT environments become more complex and technology obsolescence kicks in. Organizations then invest more but struggle to manage their IT objectives and infrastructure productively on a 24x7 basis, often stifling innovation due to operational expenditure.

The Solution - Outsource the Headache!

Outsourcing to MSPs can bring about immediate cost and productivity benefits and lay the foundation for future innovation.

At Injazat they see the shift to managed services as a journey which requires a high level of detail to define the service and measure value. They understand that every client is different and have the breadth of services to offer flexible and scalable solutions to fit client's requirements.

Of course it helps if a client knows where they want to go, the path is easier, but Injazat have the experience to support clients to maximise their investments and define their future IT requirements to support business objectives.

They offer their managed service solution through a People, Process & Tools approach.


Injazat have a qualified and dedicated team that work closely with clients throughout the lifetime of a contract. From initial contact, understanding the scope, defining SLA’s to completing due diligence, implementing and delivering the managed services, providing detailed reports with actionable analysis and recommendations.

Throughout this undertaking transparency and collaboration are important in the shift to end-to-end management from client to service provider.

Injazat attract and retain highly qualified candidates due to the many rewarding career paths offered and through the continuous training and investment in their employees


At the foundation of Injazat’s Managed Service solution are processes. Injazat is an ISO20000 certified company and their Injazat Service Management Framework (iSMF) has evolved from their experience in strategic outsourcing in the UAE over the last 11 years and is based on methodologies built over the previous 40 years.

It leverages the best practices of ITIL, considered the global benchmark for IT Service management, and CoBIT. Their iSMF has proven successful in ensuring seamless Transitions, Operations, and Transformations and these mature set of defined processes manage clients, ensuring cost effective operations, quality and satisfaction.


The Injazat suite of tools and technologies combine best-in-class solutions with functionality designed to ensure that repetitive, low value added tasks are automated to the greatest degree possible.

Comprised of state of the art enterprise-class monitoring and management tools from industry leading technology providers, which includes service desk logging, incident management, service reporting and 24 x 7 infrastructure monitoring, their integrated delivery model provides support to your IT infrastructure, measured against service levels that fulfil your business requirements.

What are the benefits of Managed Services?

  1. Free up your team
    By outsourcing back-end functions or complex rapidly changing technologies, your team can dedicate their time to projects that support your core objectives and promote innovation.
  2. 24 x 7 Operation
    With a managed services provider, help is always available - days, nights, weekends or holidays, to support your users.
  3. IT Agility and greater scalability
    Ability to scale up, or down, to meet your business requirements.
  4. Reduced CAPEX and OPEX costs with improved efficiency
    No hardware costs, streamlined processes and procedures and a team of experts available 24x7 to support you
  5. Flexibility
    At Injazat, their managed services are simple and modular in structure, which enables clients to select Services that meet their unique business requirements or business objectives.
  6. Enhanced Security & Compliance
    Injazat’s processes ensure you are compliant with local security and data sovereignty standards. All data is  held at their Tier IV Data Centre in the UAE.
  7. Innovation - Capitalize on Emerging Technologies
    With Injazat you have access to a technically skilled team and specialized engineers with experience in new and emerging technologies.

Digital transformation is about creating new possibilities, but a key to facilitating this is service assurance. To gain an edge and remain competitive, enterprises must ensure the quality and performance of their IT services and their daily delivery.

Injazat can not only manage your daily IT requirements, but they can also collaborate with you to achieve your strategic IT objectives and future business goals, propelling your enterprise towards digital transformation.

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